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You can return the products you want from your order within within 14 calendar days, from the day you receive the products and we will issue your refund.
To request an exchange or refund, please contact Eva Rogado through:
- E-mail: evarogado@laboratorioscosta.com
- Telephone: 964 53 84 96
Change of products in good condition
If you have received a product in good condition, but have changed your mind about the purchase made, or have had a mistake in doing so, you can opt for its exchange or return.
For this, all the following points must be fulfilled:
- The product must be returned without being used and under the same conditions in which it was received, without April and with the original packaging. Otherwise returns or exchanges will not be accepted.
- The shipping costs of the product to be returned are borne by the customer. Shipping is not accepted due.
- Send it to Eva Rogado, choose the shipping method that best suits your needs. Remember to save the receipt. Eva Rogado is not responsible for lost shipments.
Once the return has been received at Eva Rogado, we will check it and contact you. You can decide between:
- Refund the amount. In that case Eva Rogado will proceed to it in a period not exceeding 14 business days
- Substitution for different product. In this case Eva Rogado would bear the shipping costs in the same cases as in a normal shipment. In case the new product has a higher price than the returned one, the difference will be paid by the client @; if it is a lower price Eva Rogado will pay the difference in a period not exceeding 14 business days.
Changes in damaged or wrong products
In the event that you receive damaged products, in poor condition or wrong, will proceed to the collection of said product, running Eva Rogado with the shipping costs, both the collection and a new shipment if requested. Once the return is received at Eva Rogado you can decide between:
- Refund of the amount: In this case Eva Rogado will proceed to it in a period not exceeding 14 business days
- Substitution for the same product in good condition.
